A team that runs your operations the way you would — if you had the time.

• The office manager spends 3+ hours a day entering reorders by hand. That's the job now.
• New quote requests sit for two or three days. The faster competitor wins them.
• The back office — invoices, POs, reconciliation prep — is always one fire behind.

• Order processingOrders from email, phone, web, and B2B portal entered into your CRM/Odoo within a tight SLA.
• Customer operationsChat, email, and ticket handling with response SLAs; every interaction logged.
• CRM hygieneContacts updated, pipeline stages current, quotes followed up on schedule.
• Back-office processingVendor invoice entry, PO management, AP/AR support, reconciliation prep, catalogue and pricing data.
• AI layerAutomated email categorisation, draft responses, smart customer matching, and pipeline health alerts.

• Embedded, not arm's-length. We work inside your CRM, accountable to your metrics.
• The flywheel. Because we also build and run Odoo, your operations and your system improve together — neither drifts from the other.
• One resource profile, trained fast. Strong written English, CRM-disciplined, productive in 1–3 weeks.

For US wholesale distributors specifically, this is packaged into four tiers — from a two-week proof-of-value audit to a full operations partnership. See the wholesale distribution page →