Veterinary answering service for every call, day and night
Our veterinary answering service picks up when your front desk can't, and puts pet emergencies straight through to your on-call vet. We build it for veterinary clinics across the US, set it up around your clinic, and run it for you.
Hear it as your clinic's receptionist
Hear it as your clinic's receptionist
A veterinary AI receptionist that answers in your clinic's name, using sample hours and appointment slots. Fill in the form for the demo number, then call it from the phone number you entered. Book a checkup, or call about an emergency and hear where it would go.
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A 24 hour veterinary answering service, for after hours and overflow
It's 11:48 pm and a Labrador has just eaten half a tray of brownies. Its owner calls the number on your website. Our veterinary answering service picks up and takes the details, then puts the caller straight through to your on-call vet. If no one's on call, it gives them the address and phone number of the emergency hospital you've named.
Then it's 8:05 on Monday morning. The phones are ringing and one person is at the front desk. It takes the calls they can't, several at once, while your team finishes with the client at the counter.
US pet owners search "emergency vet near me" about 450,000 times a month. When one of those searches ends with a call to your clinic at night, a 24 hour veterinary answering service is the difference between a voicemail and a next step. The assistant answers in English or Spanish and takes the pet's details.
Source: Google Keyword Planner, US, September 2025 to August 2026.
It also works as a veterinary after-hours answering service for the quiet calls. A refill question at 9 pm waits in your inbox as a message for the morning.
After hours
Office hours
What it handles for your clinic
Beyond emergencies, a veterinary AI receptionist takes the routine calls that keep your front desk on the phone instead of at the counter.
- 01
Appointment booking and changes
On Clinic and Pro plans, pet owners book or move a visit during the call. Booking runs through your scheduling tool, synced to your Google or Outlook calendar, so the slot they pick is a real one. On Starter, the assistant takes the request as a message and emails it to you.
- 02
Refill and records requests, captured as messages
A refill request or a request for vaccination records goes into the call summary with the pet's name and the owner's callback number. Your team decides what happens next. The assistant never tells an owner whether a symptom is serious or what dose to give.
- 03
New client questions
Someone who's just moved to the area asks whether you see rabbits, or what a first visit involves. The assistant answers from the details you give us, then books the visit on Clinic and Pro, or takes their details as a message on Starter.
When a call goes straight to your on-call vet
You decide what counts as an emergency, using your clinic's own list. When a caller describes one, the assistant doesn't give medical advice and doesn't try to judge how serious it is. It puts the caller straight through to your on-call vet. If no on-call vet is set or reachable, it gives the caller the address and phone number of the emergency hospital you've named. Either way, the call appears in your summary, marked urgent.
On every plan, emergencies go straight through to your on-call vet. On Clinic and Pro, other calls can transfer live to your team too.
Veterinary answering service cost compared
Human answering services in the US publish rates of roughly $2 to $5 a minute, so the bill climbs in the weeks you're busiest. Our plans are a flat monthly price with minutes included. Here they are.
Where AI does better: it answers every call at once, however many come in, on a flat monthly price.
Where a human service does better: a person brings judgment to the unusual call that fits no script.
Plans
| Starter | Clinic | Pro | |
|---|---|---|---|
| Price | $99 a month | $249 a month | $649 a month |
| Minutes included | 150 | 450 | 1,200 |
| Answers after hours and when lines are busy | Included | Included | Included |
| Takes messages; emails a summary of every call | Included | Included | Included |
| Emergencies put through to your on-call vet, with your emergency hospital as fallback | Included | Included | Included |
| English and Spanish | Included | Included | Included |
| Books appointments in your calendar | Not included | Included | Included |
| Transfers live calls to your team | Not included | Included | Included |
| Tuning pass from your real calls in the first 30 days | Not included | Included | Included |
| Monthly call report and priority support | Not included | Not included | Included |
Starter
$99 a month150 minutes included
- Included: Answers after hours and when lines are busy
- Included: Takes messages; emails a summary of every call
- Included: Emergencies put through to your on-call vet, with your emergency hospital as fallback
- Included: English and Spanish
- Not includedBooks appointments in your calendar
- Not includedTransfers live calls to your team
- Not includedTuning pass from your real calls in the first 30 days
- Not includedMonthly call report and priority support
Clinic
$249 a month450 minutes included
- Included: Answers after hours and when lines are busy
- Included: Takes messages; emails a summary of every call
- Included: Emergencies put through to your on-call vet, with your emergency hospital as fallback
- Included: English and Spanish
- Included: Books appointments in your calendar
- Included: Transfers live calls to your team
- Included: Tuning pass from your real calls in the first 30 days
- Not includedMonthly call report and priority support
Pro
$649 a month1,200 minutes included
- Included: Answers after hours and when lines are busy
- Included: Takes messages; emails a summary of every call
- Included: Emergencies put through to your on-call vet, with your emergency hospital as fallback
- Included: English and Spanish
- Included: Books appointments in your calendar
- Included: Transfers live calls to your team
- Included: Tuning pass from your real calls in the first 30 days
- Included: Monthly call report and priority support
- No setup fee. Month to month, no long-term contract.
- Live within 5 business days of receiving your details. You keep your existing number; calls forward to the assistant.
- One number can serve several locations: the assistant routes callers to the right branch. Included.
- When your minutes run low, you choose: refill the same plan automatically, or pause until your next renewal. Unused refill minutes carry forward while you stay subscribed.
- Add-ons: extra phone number $6 a month; ongoing monthly tuning and report $99 a month; connecting your practice-management software is a custom build, quoted after a short review.
Works with how your clinic runs today
Your number stays. Calls forward to the assistant, so pet owners dial the number they've always dialed.
Your calendar stays. Booking runs through your scheduling tool, which syncs with Google and Outlook calendars.
Your locations share one line if you want. One number can serve several clinics, and the assistant routes each caller to the right branch. That's included on every plan.
Your practice software is a separate conversation. Connecting it is a custom build, quoted after a short review of the system you use.
Want help with calls beyond the front desk? See our AI answering service for the rest of your calls.
Frequently asked questions
Will pet owners know they're talking to a veterinary AI receptionist?
Yes. The assistant introduces itself as your AI assistant, in a greeting you choose, and it always says so if a caller asks.
Is an AI receptionist safe for pet emergencies?
It routes emergencies; it never assesses them or gives advice. On every plan, a caller describing an emergency from your list goes straight through to your on-call vet. If no on-call vet is set or reachable, they get the address and phone number of the emergency hospital you've named, and the call is marked urgent in your summary.
What if a caller hangs up or asks for a person?
On Clinic and Pro, a caller who asks for a person is transferred to your team. On Starter, the assistant takes a message, unless the call is an emergency: those go straight through to your on-call vet on every plan. If someone hangs up partway through, the call still appears in your summary with whatever details they gave.
How does the cost of a veterinary answering service compare with a human service?
Our plans run from $99 a month with 150 minutes included, with no setup fee and no long-term contract. Human answering services publish rates of roughly $2 to $5 a minute.
What should I check before choosing an AI receptionist for your clinic?
Check what happens on your hardest calls as well as the routine ones:
- Emergencies go straight to your on-call vet.
- It books into your calendar.
- You get a summary of every call.
- It tells callers it's an AI.
- You know how it's priced: a flat monthly plan, or per minute.
How long does setup take?
You're live within 5 business days of us receiving your details. You keep your existing number; calls forward to the assistant.
Can it book directly into our practice management software?
Booking works today through your scheduling tool, synced to your Google or Outlook calendar. Connecting your practice-management software directly is a custom build, quoted after a short review.
Is it a 24 hour veterinary answering service, including weekends and holidays?
Yes. It answers every call, 24/7, including several at once, and covers every US time zone, from Eastern to Pacific.
Can one line cover several clinic locations?
Yes, and it's included. One number can serve several locations, and the assistant routes each caller to the right branch.
What happens when my minutes run out?
You choose ahead of time. When your minutes run low, we either refill the same plan automatically or pause until your next renewal. Unused refill minutes carry forward while you stay subscribed.